Position: Manager Ecosystem Banking
Company: National Bank of Commerce NBC
Location: Dar es Salaam
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
•This role provides a unique opportunity to combine Deep Client Insights, Emerging Technology and differentiated Fintech partnerships to enhance the value we deliver to clients in exercising overall responsibility for the successful delivery of partnership programs. It involves strategy planning and its respective implementation.
•Acquire and manage relationship with NBC and Non-NBC Corporate customers to develop value chain opportunities through a consultative approach.
•To grow Ecosystem revenues by the agreed metrics i.e. Support Director of Business Banking effectively in achieving ecosystem revenue targets for Retail, SME, Commercial and Corporate and Investment Banking (CIB)
•To develop collaboration culture among various teams and drive a cross-selling culture to maximize Business Banking growth, retention, and profitability targets for the Bank.
Job Description
Business Management – 40%
•Achieve agreed asset targets by supporting coverage team through offering of an ecosystem banking products and services.
•Develop and market the bank’s ecosystem products and services through contact with Top Corporate Banking Customers, Business Banking customers, high net-worth individuals and other prospective clients.
•Support Relationship teams to reach performance targets by proactively monitoring and acting on Daily Scorecards, Monthly financial and Operational reviews etc.
•Monitor and manage companies/clients’ applications at a satisfactory rate of return to the bank.
•Provide value added engagement with other departments and Product Specialists within the bank on assuring customers applications are effectively attended as per the SLA.
•Work with Risk Department in building awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies for the Bank.
•Coordinate and organize the Business Banking’s Lending Forum Meetings constituted to assist the business in managing the review of lending activities on regular basis ensuring that customer recruitment is in line with risk appetite, profitable customers are given the attention they deserve, and problematic customers are identified upfront and given proper attention.
•Act as the custodian for optimal ecosystem service delivery within the Bank and facilitates the administration and analysis of the client service surveys, as well as the implementation of focused action plans needed to address the gaps identified in ecosystems across various segments.
•Analyze problems and seeks solutions for ecosystem products and services.
•Conduct regular discussions with Credit to ensure process efficiency and quick turnaround for ecosystems clients.
•Co-ordinate sales calls for identified ecosystem opportunities in the CIB, Business Banking and retail space to generate sales leads for the wider network.
•Define, articulate, track and report on success measures for the Business Clients ecosystem strategy and presents at relevant management forums.
•Develop an ecosystem operational plan in alignment with CVPs in SME, Commercial, Corporate and Retail Clients) for execution through the Business segment heads.
•Develop and implement sales and marketing best practices in support of the customer value proposition and customer expectations.
•Drive and manage relevant ecosystems forums and provide input into portfolio reports on excess management, revenue and net profit growth relevant to ecosystems on monthly basis.
•Drive ecosystems sales targets by tracking, measuring, and managing performance across all the across branch network
•Facilitate a working partnership between Credit, the business units and Branches to stimulate business growth without compromising risk and the quality of lending.
•Give direction to the regional teams regarding financial budgets and forecasts in line with strategic objectives, business and operational risk, socio-political and economic market forces.
•Identify strengths and weaknesses in the Business Clients segment to ensure that suitable tactics are implemented to address concerns and maximize strengths through ecosystems.
•Lead the execution of Business Clients strategy plans with regards to ecosystems (in partnership with the segment heads) and drives the operationalization and implementation of ecosystems.
•Liaise with relevant stakeholders to analyze, identify, and address performance challenges and service gaps.
•Manage the operational risk for ecosystems within the regulatory and compliance framework of the Bank.
•Monitor and manage (in collaboration with key business partners) SLAs (service level agreements), standards and turnaround times for ecosystems in line with customer value proposition and retention requirements.
•Perform a proactive champion role within the catchment, with relevant stakeholders, to ensure that the customer experience levels are maintained (e.g., facilitating resolution of ecosystem queries and /challenges).
•Provide adequate support for the successful acquisition of generated sales leads to deepen the ecosystem score for CIB and Commercial Banking clients and the Wealth Group.
•Research and analyze the market to understand key business drivers, influencers, and competitor activity to use as input into ecosystem operational plans.
•Support the sales team to resolve escalated customer complaints as it relates to ecosystems.
•Track achievement of sector financial targets through ecosystems and reports on indicators such as, revenue, ROEs and shares a monthly report with the segment heads.
•Use MIS to identify and make recommendations related to ecosystem operational plans.
•Develop measures specific to tracking ecosystems activities and penetration and conducts research to provide inputs and insights into ecosystem strategy and execution plans.
•Develop, implement and manage measurement systems to ensure an efficient and accurate MIS structure that enables insights for developing ecosystem strategies and plans.
